Question 1

HOW FAR IN ADVANCE SHOULD I SCHEDULE MY MOVE WITH BEST MOVES?

Accepted Answer

We recommend booking your move with us 1 – 2 months ahead if you’d like to be able to secure a certain day and time for your upcoming move when the season is high (May – September). Moving slows down in winter time and 1 – 2 week notice is usually sufficient to reserve your spot.

Question 2

DO YOU REQUIRE A DEPOSIT OR CREDIT CARD INFORMATION?

Accepted Answer

We do not require a deposit for any local move (within 50 kilometres) when you first scheduling it with us, and we will not ask you for any type of an upfront payment, or your credit card information prior to the move.

A deposit is required if you are:
moving outside of Nanaimo to a different city or province (50+ kilometres)
requesting to reschedule your appointment
booking a move outside of Nanaimo(50+ kilometres)

The deposit will be applied in full against your final bill on the day of the move. 
The deposit will not be refunded if you choose to cancel/reschedule your move and fail to provide a 48-hour notice.

Question 3

DO YOU PROVIDE AN INVOICE?

Accepted Answer

We provide both invoices and receipts to all our customers.

Question 4

WHAT IS YOUR CANCELATION POLICY?

Accepted Answer

We require at least a 48-hour notice to be given in order to cancel or reschedule your move. Moves cancelled without a proper notice may be subject to our minimum moving charge or forfeiting a deposit.

Question 5

HOW DO I BOOK A MOVE?

Accepted Answer

We can schedule and dispatch your move once you have received, reviewed and signed a quote. To obtain a quote please give us a call: 250-667-7177or submit “Get a Free Quote” form online.

Question 6

HOW LONG DOES IT TAKE TO MOVE?

Accepted Answer

Every move is unique and the time required to complete it depends on many factors, such as:  
weather condition
size of your shipment
size of the crew
access to your place (stairs, elevator, hallways etc.)
distance between the origin and destination 
if packing services required 
if furniture disassembly/assembly service is required

Question 7

DO I HAVE TO RESERVE AN ELEVATOR?

Accepted Answer

Yes, if the building allows. Dedicated elevator will guarantee smooth and efficient move, there will be no interruptions caused by another tenants, no complaints, and no waiting time.

Question 8

DO YOU PROVIDE PACKING SUPPLIES?

Accepted Answer

We provide wardrobe and TV boxes along with mattress bags for any local or long distance move. Other packing supplies (boxes, packing paper, bubble wrap etc.) are provided if packing services are requested.

Question 9

IS TRAVEL TIME CHARGED DURING MOVING?

Accepted Answer

Travel time charges are a common thing among companies. However, rates are fixed and averaged for each client, so you do not need to worry about external factors such as traffic or bad weather since travel time is already included in the service cost. Among the reasons for the charges are that our team must prepare the truck first to ensure it is safe and well-equipped for your move. Then, before coming to you, movers spend time on the road to get from the office to the pickup location and return to the company office, which includes fuel consumption and team hours.

Question 10

HOW MUCH DOES THE MOVING COST AND WHAT AFFECTS THE PRICE?

Accepted Answer

Most often, the price for the service is an average of $800-2500 for short-distance and $2500-6000 for long-distance. Factors that may impact the price are:
The distance between the pickup location and the destination
Extra services (packaging, storage, disassembly/assembly, etc.)
The number of boxes
Your region and city
Time of the year (companies may have too many orders and fewer available trucks in some months, which may cause you to pay more)
The best time to move in terms of saving money is most often mid-autumn, and the peak season is usually the summer months.

Question 11

WHAT PAYMENT METHOD CAN I USE?

Accepted Answer

At Best Moves Nanaimo, we offer several payment methods to make it comfortable. You can pay by cash, card, money order, based on your preferences. Determine which is best for you before the moving day, as it will help avoid unnecessary hassles.  It is worth noting that charges must be paid before items are unloaded at the destination.

Question 12

WHAT SIZE BOXES ARE BEST FOR MOVING?

Accepted Answer

It is not the main criterion during the move, and here it is essential to choose one suitable for the specific items. Typically, you will have several types of boxes when preparing supplies, and the most common are:
2-cube – it is the standard and most popular size. Perfect for heavy items (books, shoes, etc.)
4-cube – such boxes are often used for bed linen, clothes, kitchen utensils, etc. 
TV box – to ensure the safe transportation of TVs or displays, you should select a special package for such items.
Picture boxes – pictures and mirrors should be transported in specially designed packs.
Wardrobe boxes – these are spacious and handy. Also, the included hanging bar makes it easy to fit your clothing.

Question 13

SHOULD I EMPTY MY DRESSER OR WARDROBE BEFORE MOVING?

Accepted Answer

It is always recommended to empty dressers before moving. Use special boxes for wardrobe transportation. Often, such have a hanging bar, meaning all your clothes can be comfortably put in and taken out when needed.  With small drawers, clothes can be left inside, but before doing so, ensure there are no breakables.

Question 14

HOW BEST MOVES CALGARY ENSURES MY BELONGING'S SAFETY ON MOVING DAY?

Accepted Answer

Our movers are experienced professionals who know how to do their job correctly and have the necessary skills and equipment to carry, load, and ship your items safely. We use high-quality moving blankets, packing tape, and moving dollies to ensure your belongings won’t be damaged during the process. Additionally, we pay attention to your floor and carpets as well. For such a purpose, our movers are equipped with commercial-grade floor runners to keep dirt out of your home. Following the rules, our team of movers will complete the task responsibly and without risk to your belongings, doing the job carefully and with respect for your property.

Question 15

CAN MOVERS UNPACK MY BOXES OR ASSEMBLE MY FURNITURE?

Accepted Answer

Unpacking and assembly of furniture are additional services you can enjoy by hiring our company. We offer a wide range of relocation assistance to make it convenient. Our movers can help you unpack and place your belongings in a new house or office and disassemble/reassemble your furniture and other bulky items. To complete such tasks, our team has all the necessary equipment and knowledge of how to do it effectively.

Question 16

WHEN SELECTING MOVERS, CAN COMPANIES PROVIDE ME WITH AN ESTIMATE BEFORE MOVING?

Accepted Answer

Always pay attention if the company offers a free quote when looking for movers. Reputable service providers will always give you an estimate of your move before it starts.  It can be a scam if you face a company asking you to pay to get a moving estimate quote. Also, avoid companies that refuse to provide a quote before moving, as they may include hidden fees into their services, which can cause you to pay much more for the move than you expected. A great way to choose a reliable mover is to check the ratings of companies in your region and ask for references from friends, colleagues, or family members who have had moving experience.

Question 17

HOW THE BAD WEATHER IMPACTS MY MOVING? CAN MY MOVE BE CANCELLED BECAUSE OF IT?

Accepted Answer

No, even in bad weather, you can be sure that your move will occur on the planned day, except for life-threatening natural disasters. The only thing bad weather can affect is travel time. For example, in heavy snow, ice or fog, the driver will drive the truck more slowly to avoid dangerous situations on the road. Also, on hot summer days, some roads may be closed to trucks and lorries, which may require changing the original route. But it doesn’t mean the move will be cancelled or postponed. With Best Moves, your move will go as planned!

Question 18

WHICH ITEMS SHOULD I KEEP WITH ME ON MOVING DAY?

Accepted Answer

The day before you move, it’s a good idea to set aside one or two boxes/bags where you can put things you might need on the road. Items worth bringing with you are:
Essentials (paper towels, toiletries, baby items, etc.)
Power banks, chargers, electronics (laptop, tablet)
Toys and books for children
Snacks, food, and drinks
Documents (passport, medical card, papers, birth certificate, etc.)
Medications you are taking
Items that are valuable to you
Cash

Question 19

WHAT ABOUT JEWELRY AND OTHER VALUABLE ITEMS? CAN YOU TRANSPORT THEM FOR ME?

Accepted Answer

Expensive and valuable items such as jewelry, antiques, art, money, and collectibles, all these things are usually recommended to be carried on your own to avoid risks.  However you can include them for shipping, but be sure to notify your moving coordinator of these items in advance. In addition, fill out and sign your carrier’s High-Value Inventory forms and the Extraordinary (Unusual) Value Article Declaration box on the Bill of Lading. It will guarantee your interests are protected if some valuables are lost or damaged due to the carrier’s fault.

Question 20

IS THERE SOMETHING YOU CANNOT MOVE?

Accepted Answer

When planning your move, it is worth paying attention to what things you will bring to a new location, as moving companies don’t ship items the transportation of which may violate the law or create danger on the road. The list of these items includes:
Gases and Propellants
Gasoline, propane, kerosene
Barbecue tanks, oxygen, helium
Aerosol cans that are not personal care products
Explosives
Ammunition
Fireworks
Industrial explosives
Flammable Items 
Fuel and fire starter tablets
Oiled rags
Hay, straw, stubble
Chemicals
Pesticides, arsenic, cyanide, ammonium nitrate
Pool chemicals, chlorine
Cleaning liquids (ammonia, verso, turpentine, and acids)
Prohibited Substances and Items
Drugs and medicines without a license
Weapons, ammo, explosives

Question 21

CAN MY PLANTS BE MOVED?

Accepted Answer

No, plants are among those items that you should transport yourself. The main reason is that plants are sensitive to their environment and can be easily damaged during loading and transportation. Also, plants suffer from heat, cold, and other external factors that can lead to their death. That’s why moving companies typically do not take responsibility for the plants’ transportation and refuse to move them. If you have plants, make sure there is a point in your moving checklist. Take care of your plants in advance to avoid hassles on a moving day.

Question 22

SHOULD I PREPARE MY APPLIANCES IN ADVANCE?

Accepted Answer

Most appliances need to be prepared before moving. Unplug your appliances, defrost your refrigerator, and make sure your items are ready for transportation. Also, contact your coordinator to understand how to do it right and get help from a technician to ensure your appliances will be shipped safely and in good condition.

Question 23

WHAT IF SOME OF MY ITEMS OR PROPERTY WERE DAMAGED DURING THE MOVE?

Accepted Answer

Our movers are experienced professionals who know how to do their job responsibly and without risk to your belongings and property. At the same time, if any of your items have been damaged, you can contact our after-service & claims manager to resolve the issue. Depending on the extent of the damage and the reason why the item was damaged, you may be eligible for coverage based on your insurance, the carrier’s rates, and federal laws and regulations with certain limitations and exceptions.

Question 24

DOES BEST MOVES CALGARY PROVIDE STORAGE FACILITIES?

Accepted Answer

Yes, by hiring our company, you can enjoy our storage services to keep your belongings for some time when moving. We provide our clients with climate-controlled storage facilities and steel container storage, where you can safely leave some items. Storage services are handy during in-between moves or when you have yet to decide what to do with some of your stuff. Storage facilities are an additional service you can get by contacting our company.

Question 25

IF I NEED TO PICK UP OR DROP OFF SOME OF MY ITEMS ON THE WAY, CAN WE MAKE A STOP?

Accepted Answer

Yes, if you need to make a few stops along the way to pick up or drop off something, please let us know in advance. When planning your move, we need to know the possible stops, their number, and locations to select the most optimal route and get the mover team’s approximate departure and arrival time.

Question 26

DO I NEED TO PAY EXTRA FEES FOR SOME ITEMS?

Accepted Answer

Yes, extra charges may apply depending on the weight of your items. Loading and transporting heavy and bulky items (for example, pianos, safes, etc.) will cost more than shipping small or medium-sized belongings. Therefore, if you have heavy belongings (300 lbs and more) that need to be transported to a new location, please let us know in advance.

Question 27

IF THERE ARE ITEMS I DON'T NEED, CAN YOU DUMP THEM FOR ME?

Accepted Answer

If you have some belongings you don’t want to bring to your new house or office, our movers can dump them. Let us know in advance about such things so we can plan the route and organize the best time to travel based on these circumstances. Please note that this service includes fees.

Question 28

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 29

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 30

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

FAQ

Frequently asked questions